Documentation / SupportFAQCommon questions and troubleshooting for FairDrop.GeneralDoes FairDrop work on all Shopify plans?Does FairDrop slow down my checkout?Can FairDrop protect any product or only new drops?What happens if FairDrop has an outage during my drop?PricingHow much does FairDrop cost?What's free?What happens when my drop window ends?Can I re-run the same policy for a second drop?Policies and rulesCan I have more than one policy active at the same time?What happens if a buyer's cart has products with different policies?Can I use the VIP gate with multiple tags?What is Monitor mode?Can I test a policy without blocking real buyers?Can I limit how many times a specific customer can buy across multiple orders?PasskeysWhat is a passkey?My buyer can't find where to enroll a passkey. Where do they go?A buyer completed passkey verification but is still being blocked. What should I check?A buyer lost their phone and can no longer verify. What can I do?Why can't buyers use Shop Pay or Apple Pay for protected products?Buyers and accountsA legitimate buyer says they were blocked. What should I check?Can a buyer be on a VIP list if I manage segments in Klaviyo / Mailchimp?Does FairDrop store any buyer data?← PreviousHow it Works